Can't send PDF by email

New Here ,
Jul 11, 2022 Jul 11, 2022

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I open a PDF and try to share it by email and all I get is a damn circle rotating. What am I missing?

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General troubleshooting

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correct answers 1 Correct answer

New Here , Jul 12, 2022 Jul 12, 2022
Sent from Mail for Windows
Thanks. I think I didn’t download Adobe correctly. I deleted it and started over. Now working fine.

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Community Expert ,
Jul 12, 2022 Jul 12, 2022

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Very hard to say without the most basic information, such as:

- What's the exact name and version number of the application you're using?

- What's your OS version?

- What command are you using in that application when this issue happens?

- Does it happen with all files?

- Can you attach the file to an email manually?

etc.

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi there

 

++ Adding to the discussion

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again. Also make sure the file is not password protected/secured.

 

Please try to share the file via the document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html and see if that helps.

 

Regards

Amal

 

 

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New Here ,
Jul 12, 2022 Jul 12, 2022

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Sent from Mail for Windows
Thanks. I think I didn’t download Adobe correctly. I deleted it and started over. Now working fine.

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