Can't sign in

[rainerebecca8]

i am logged in on my phone and on google chrome. i had to reinstall adobe acrobat reader to my computer. now when i try to log into the program it says that my email is not associated with an account. 

[AnandSri · Accepted solution]

Hi Rainerebecca,

We're sorry for the trouble and for the delayed response. Please try the suggestion shared in the article here and let us know how it goes: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html

Thanks for your time and patience.

Anand Sri.

[rainerebecca8]

that didnt work... i use google chrome as my internet browser

[Hào5CB5]

I also had the same problem and it was frustrating when all 5 times reported not to be done!

[AnandSri]

Hi @Hào5CB5 

I hope you are doing well, and we're sorry for your trouble. Are you still experiencing this issue? have you tried the solution from the help article: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html 

Are you using a desktop or a mobile device and getting this error message? A screenshot of the error message would be helpful.

We're here to help, just need more info.

Thanks,

Anand Sri,