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A few days ago I suddenly became unable to view pdfs.
I can view them if I set the default app to microsoft edge, but this does not allow me to create pds from illustrator.
I have uninstalled and reinstalled adobe reader DC twice and set it to default app adn I keep getting error messages when trying to create new pdf out of illustrator and when trying to view old pdfs already saved in my files. It will not open pdfs received by email
When I try to lauch reader from the start menu I get this:
Can anyone tell me what on earth is going on please? I can't do my work and I get paid near minimum wage by the hour!!!
Thank you
Hey Rachaelc,
I am sorry for the trouble and for the delayed response. Could you please check for any pending updates of Windows OS from Control Panel and install all the Mandatory and optional updates, reboot the machine after installing the updates.
Then use Acrobat cleaner tool to remove the installed Adobe Reader application Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Disable any security software installed for a temproraly basis, reboot the machine again and install Adobe Reade
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Hey Rachaelc,
I am sorry for the trouble and for the delayed response. Could you please check for any pending updates of Windows OS from Control Panel and install all the Mandatory and optional updates, reboot the machine after installing the updates.
Then use Acrobat cleaner tool to remove the installed Adobe Reader application Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Disable any security software installed for a temproraly basis, reboot the machine again and install Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution
You may also try the following steps:
Let us know how it goes and share your observation.
Thanks,
Anand Sri.
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I DIDNT KNOW HOU TO INSTALL IT PROPERLY