Can't view a PDF offline in Acrobat Reader DC without signing into Account (WIFI required)

Community Beginner ,
May 07, 2021 May 07, 2021

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Hi everyone, this is really frustrating. If I'm on a plane and opening a PDF, I cannot view it because the sign into Adobe pop up blocks the screen. I have disabled Acrobat reader at start up but that only stopped it temporarily. The pop up now re appears. It's soooo annoying. any ideas?

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View PDF , Windows

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Adobe Employee ,
May 11, 2021 May 11, 2021

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Hi Jasmin

 

Hope you are doing well and sorry for the delay in response. As described you are unable to open the PDF files when offline.

 

I have tried to reproduce the issue on my end and able to open the PDF documents fine.

 

Have you stored the the PDF documents on cloud storage/ Document Cloud and trying to open them offline? If yes, please try to download and save the PDF to your computer locally and then open them with Acrobat/Reader DC application and check .

 

Also, if you are getting the sign in prompt frequently, please try the steps shared in the help article: https://community.adobe.com/t5/acrobat/acrobat-keeps-asking-to-sign-in/m-p/11525698 and see if that works for you.

 

Regards

Amal

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