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Cannot Download Acrobat Reader

Guest
Nov 16, 2018 Nov 16, 2018

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Tried several times to download Adobe Acrobat Reader but it always fails telling me I already have a newer version installed.  This is incorrect, I do not have Adobe on my computer.  I used too. but when I refreshed my computer all my more modern apps were removed.  Looking at my 'uninstall a programme' file confirms I no longer have an Adobe programme. Help!!!

Brian

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correct answers 1 Correct answer

Adobe Employee , Jan 08, 2019 Jan 08, 2019

Hi All,

I am sorry for the delayed response and inconvenience caused, please refer and try the suggestion from the following help article Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Also, please reboot the machine once and install the C runtime file in Windows 7 operating system, refer to the following URL for obtaining the Windows update https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

Reboot the machine and try installing

...

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Adobe Employee ,
Nov 16, 2018 Nov 16, 2018

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Hello Brian,

We're sorry for the trouble you had while downloading Adobe Reader, please reboot the machine once and then use Acrobat cleaner tool to remove any corrupt or conflicting installation or leftover installation files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and then download the Adobe Reader setup from ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1900820081/

Download the setup file AcroRdrDC1900820081_en_US.exe

Once the setup is downloaded, right click on the setup and click on ‘properties’.

Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer and locate Adobe Reader's icon. Right-click on it and choose, Run as Administrator.

Let us know how it goes and share your findings.

Thanks,

Anand Sri.

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Guest
Nov 17, 2018 Nov 17, 2018

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Sorry, tried that and still get rubbish that I have newer version installed (despite fact no Adobe listed on my Program folder). Too much hassle, giving up. Thanks for your help.

Brian

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New Here ,
Nov 17, 2018 Nov 17, 2018

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Hello Brian. I seem to have a very similar problem as you. Tried many times to download Acrobat Reader in differenet ways.Cannot get any helpful info.or to be able to speak to a real person at ADOBE. D'ont know what to do next? REgards and good luck. Pierre

a écrit :

Cannot Download Acrobat Reader created by brianb16332867(https://forums.adobe.com/people/brianb16332867) in Acrobat Reader - View the full discussion(https://forums.adobe.com/message/10756405#10756405)

Sorry, tried that and still get rubbish that I have newer version installed (despite fact no Adobe listed on my Program folder). Too much hassle, giving up. Thanks for your help.

Brian

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Adobe Employee ,
Jan 08, 2019 Jan 08, 2019

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Hi All,

I am sorry for the delayed response and inconvenience caused, please refer and try the suggestion from the following help article Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Also, please reboot the machine once and install the C runtime file in Windows 7 operating system, refer to the following URL for obtaining the Windows update https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

Reboot the machine and try installing Adobe Reader from the following URL and check Adobe - Adobe Acrobat Reader DC Distribution

Thanks,

Anand Sri.

[Edited response]

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New Here ,
Nov 25, 2023 Nov 25, 2023

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