Cannot get Export PDF to work on new laptop using Acrobat Reader DC

[peterc12073555]

Hi - I'm subscribed to Export PDF and used it on my old laptop with AR DC - have downloaded on new laptop logged into AR DC and keeps prompting for upgrade even though subscription is current and works on Cloud version...

How do I get it to work on this new computer?

Thank you!

[Bernd Alheit]

What is the exact upgrade message?

[Adorobat]

Hi Peterc,

Also, check if you are using Export PDF in Adobe Reader application. You can check the same using the steps given in this link: Identify the product and its version for Acrobat and Reader DC

If its Adobe Acrobat, you can download Adobe Reader from this link: Adobe - Adobe Acrobat Reader DC Distribution

Feel free to update this discussion if you need any help.

Shivam