Cannot install Adobe reader, says never version already installed.

[alank67774278]

Hi

I seem to have a similar issue to many others that I was getting an unsuccessful update. I then removed the reader completely and attempted a fresh install. I now get that there is a newer version installed. I note the file name has 2019 in it, not sure if that is related. 

I have removed completely, deleted the folder, used to the removal tool and still have the same result. I now do not have a PDF reader at all that I can use.

Any additional information would be appreciated.

Thanks

Alan

[Mohd Amish]

Sorry about your problem. Are on Windows or Mac?

Did you use the cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Please try to install Reader from: Adobe Acrobat Reader DC Install for all versions and let us know how it goes.

If the above steps wont work, I will sync with you for some troubleshooting steps.

Thank you for your patience.

-Amish

[alank67774278 · Accepted solution]

Hi Amish,

Yes tried the removal tool and fresh install with reboots. Deleted any left folders. Same result.

Regards

Alan

[Mohd Amish]

Hi Alan,

What is your OS? Please try reinstalling the relevant Windows update from:

https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

and then retry installation and then let us know.

Thanks,

Amish