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Cannot open password protected PDF on Mac OS Ventura Version 13.5.2 (22G91)

New Here ,
Sep 12, 2023 Sep 12, 2023

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I am trying to open a PDF that is password protected. I am not able to open it even after I enter the correct password. I am able to open the same PDF with same password on a Windows machine.

OS details: Mac OS Ventura Version 13.5.2 (22G91)

Acrobat Reader details: 

 

Architecture: arm64
Processor: Apple M1
Build: 23.6.20320.0
AGM: 7.1.1
CoolType: 8.3.1
JP2K: 4.0.0.52671

 

This is the error that I get:

 

The password is incorrect. Please make sure that Caps Lock is not on by mistake, and try again.

 

 

[personal information removed by moderator]

 

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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Use the correct password.

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New Here ,
Sep 20, 2023 Sep 20, 2023

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Wow, didn't think if that 😉

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Hi @Bhartesh  Thanks for reporting the issue. To reproduce the issue locally . Kindly, share the same file with password.

 

Thanks,

Shubham

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New Here ,
Sep 20, 2023 Sep 20, 2023

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Where can I share file securely? Cannot share it with open access.

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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Does the password contain any special characters (eg. accented letters, or non-alphanumeric symbols, such as a dash)? If so, there might be an encoding issue.

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New Here ,
Sep 20, 2023 Sep 20, 2023

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Yes, it does contain dashes

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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When the password has dashes use the correct dashes.

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New Here ,
Sep 20, 2023 Sep 20, 2023

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I tried to copy paste from the key file (containing the password), tried typing it manually, both ways did not work

BTW - The same password works on Adobe Reader in Windows

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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I'm 99% sure it's an encoding issue, then. Could also be an encoding of the text file, but I'm afraid I don't have a suggestion on how to solve it, as I'm not a Mac guy. I would look for a good plain text editor, where you can specify the exact encoding of the characters you're typing, and copy the password from there.

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