Cannot Print from Adobe DC Reader

New Here ,
Apr 18, 2021 Apr 18, 2021

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I have 11  brand new HP prodesk 600 with windows 10 installed Build  19042.928 and the latest adobe dc reader.

One is installed with Adobe Acrobat Pro DC.

None of the PC's with Adobe Reader DC can print PDF files .

All have three printer queues,  Fuji Xerox, HP and Epson each with latest vendor different printer drives. Only the pc with the Adobe Acroba DC pro can print PDF's using Adobe Acrobat DC. The other PC's uing DC reader.cannot.

No error displays in the app, however spooling to the printer does not occur.

I can get the PC's  to print PDF only when I reset the Windows 10 Edge to be the default pdf reader. 

Any one encountered this or have a solution?

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Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

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Hi Mark,

 

Hope you are doing well and sorry for the trouble. As described you are unable to print from Acrobat Reader DC

 

What happens when you try to print to the PDF via Acrobat Reader DC? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

 

Please check for any missing/pending update for printer driver and firmware and try updating it and reboot the computer once and see if that helps. You may also try to remove the printer driver /firmware and then reinstall them from the manufacturers website.

 

Also, please try to print the PDF file as an image. Go to Print > Advanced > Print as Image and check.

 

Also please check out the steps provided in the help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works

 

Regards

Amal

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