Cannot rename PDF by right click - Crashes File Explorer

[3@ngelz]

A few weeks ago I received a PDF from a co-worker via email. I dragged the PDF file to my network drive which I have done before. After I dragged it, I went to right click to rename the file, which is my process and it crashed File Explorer. Now as soon as I right click a PDF file, I get the blue circle for a few seconds, then a black screen and I either get kicked out of explorer or if from my desktop, it goes back to the desktop.

I have tried to repair Adobe Reader DC, uninstalled and reinstalled and it still won't allow me to right click a PDF. I have no issues with any other file type.

Can anyone tell me what could be corrupt? It is Windows 10 OS.

Thanks

Debra

[Harsh Vardhan Pareek]

Hi 3@ngelz 

Hope you are doing well.

As per the issue description that you are trying to rename a PDF file but it is crashing file explorer. Would you mind sharing few details to understand the issue better?

1. Try to put the file in a local drive and then check if you can rename it.

2. Is this with all the PDFs or with the PDFs received from the co-worker?

3. If possible, could you attach the file here?

Looking forward to hearing back from you.

Thanks,

Harsh

[3@ngelz]

Hi Harsh,

Thank you for replying. My answers are in bold.

1. Try to put the file in a local drive and then check if you can rename it.

I have moved a PDF to the local desktop and as soon as I right click, I get the blue circle for a few seconds, a black screen flashes and I am back to the desktop. I created a new PDF on the local desktop and same behavior. 

2. Is this with all the PDFs or with the PDFs received from the co-worker? This is with all PDF's, but other file types are fine. Even if I select a PDF and do SHIFT+F10 which should bring up the Right Click menu, it does the same behavior. 

3. If possible, could you attach the file here? I can not attach any files as they are legal documents. I can attach the one I created. 

It appears something is corrupt with the PDF file extension, I just can't figure out what.

[Harsh Vardhan Pareek]

According to the workflow you have told, it looks like that it is not an issue with Acrobat reader DC because you are trying to rename a PDF and the affected application is 'file explorer' which is a windows application.  

You can make sure of that by uninstalling the Acrobat Reader then trying to rename the PDF.

Thanks,

Harsh

[3@ngelz]

Yes sir,

I have uninstalled Adobe Reader and did a fresh install.

I was just hoping someone had an answer to where PDF settings are corrupt so I can fix. This just pertains to PDF files so I am assuming there is a setting in File Explorer pertaining to PDF files. What would make Explorer crash with just the extension of PDF?

[kevin63362562]

I know this is a few years old, but I am having the same issue with one of my users.  Did you come up with any fix?