Cannot rename PDF by right click - Crashes File Explorer

New Here ,
Oct 04, 2021 Oct 04, 2021

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A few weeks ago I received a PDF from a co-worker via email. I dragged the PDF file to my network drive which I have done before. After I dragged it, I went to right click to rename the file, which is my process and it crashed File Explorer. Now as soon as I right click a PDF file, I get the blue circle for a few seconds, then a black screen and I either get kicked out of explorer or if from my desktop, it goes back to the desktop.

I have tried to repair Adobe Reader DC, uninstalled and reinstalled and it still won't allow me to right click a PDF. I have no issues with any other file type.

 

Can anyone tell me what could be corrupt? It is Windows 10 OS.

 

Thanks

Debra

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Crash or freeze , Edit and convert PDFs

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Adobe Employee ,
Oct 05, 2021 Oct 05, 2021

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Hi 3@ngelz 

 

Hope you are doing well.

As per the issue description that you are trying to rename a PDF file but it is crashing file explorer. Would you mind sharing few details to understand the issue better?

1. Try to put the file in a local drive and then check if you can rename it.

2. Is this with all the PDFs or with the PDFs received from the co-worker?

3. If possible, could you attach the file here?

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Hi Harsh,

 

Thank you for replying. My answers are in bold.

 

1. Try to put the file in a local drive and then check if you can rename it.

I have moved a PDF to the local desktop and as soon as I right click, I get the blue circle for a few seconds, a black screen flashes and I am back to the desktop. I created a new PDF on the local desktop and same behavior. 

2. Is this with all the PDFs or with the PDFs received from the co-worker? This is with all PDF's, but other file types are fine. Even if I select a PDF and do SHIFT+F10 which should bring up the Right Click menu, it does the same behavior. 

3. If possible, could you attach the file here? I can not attach any files as they are legal documents. I can attach the one I created. 

 

It appears something is corrupt with the PDF file extension, I just can't figure out what.

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Adobe Employee ,
Oct 05, 2021 Oct 05, 2021

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According to the workflow you have told, it looks like that it is not an issue with Acrobat reader DC because you are trying to rename a PDF and the affected application is 'file explorer' which is a windows application.  

You can make sure of that by uninstalling the Acrobat Reader then trying to rename the PDF.

 

Thanks,

Harsh

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Yes sir,

 

I have uninstalled Adobe Reader and did a fresh install.

 

I was just hoping someone had an answer to where PDF settings are corrupt so I can fix. This just pertains to PDF files so I am assuming there is a setting in File Explorer pertaining to PDF files. What would make Explorer crash with just the extension of PDF?

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