Cannot save PDF file to original location

[RalphOcampo]

I have a user that loaded a PDF file from a SERVER path but when they try to save the file a “Save As” dialog appears.

The “File name:” is correct, but the Folder path at the top of the “Save As” dialog is NOT the original folder path.

Instead, it is the folder path to the last folder where they had previously loaded a PDF file from the LOCAL hard drive. For example, the folder path ends up being the user’s “Documents” folder.

As a result, they cannot save any changes to the PDF file to its original location.

The user is using Adobe Acrobat Reader DC 2022.002.20212 and modifying the PDF by applying a highlight annotation to a word. Using Windows 10.

I have no problems using the same type of folder path.

I thought perhaps there is some type of security preventing the PDF file to be modified.

Is there a document security property that can cause this behavior?

The path is a WebDav path and looks something like the following:

//example.sites.com@SSL/TeamMate/Webdav/0/0/90/-2/DF1085DBEA4B486C99D1D90D96585DF6/0/sample.pdf

Again, I cannot reproduce the “Save As” dialog behavior.  I have no problem with WebDav paths. This happens for a specific user.

If the user loads another PDF file from a different local folder, example c:\test, then tries loading the file from the WebDav path, after trying to save changes, then the “Save As” dialog folder is c:\test.

Why can’t the user save to the original file and is default folder path behavior a clue?

Currently have Preferences -> General -> “Show Online Storage when Saving Files” NOT checked.

Also, another interesting thing is that if you go to the PDF document Properties, “Description” tab, then “Advanced” group box, you can see “Location:” showing the PDF folder where the file was loaded. If you copy the folder path, and paste it at the top of the “Save As” dialog, then the PDF file can be saved successfully to the original location.

[marek_0306]

Hi Ralph, 
few years forward and we unfortunately do have similiar issue 😞

Out workflow system uses ITHit Webdav server implementaion for documents editing. Some clients reported exactly the same issue, when Adobe Reader Save As dialog shows different path for Pdf document, than the original one. Usually it indeed is the last path the local file was opened from or saved to. At this point user cannot save the file properly, as the webdav document path is complex and it can't be selected from Save As dialog, only option is to paste it, as you've mentioned. 

I did a lot of research and for us and here are some details of the issue:

• issue happens only for Adobe Reader 32-bit, currently tested version is 2025.001.20432
• issue happens for the client quite randomly, but here's the scenario I get it every time: 
  1. opening 2 Pdf files for editing, from Webdav path
  2. open local file, add some comments or sign digitally and save it back to local folder
  3. sign digitally our Webdav Pdf files few times, if Save As dialog shows correct path, Cancel it
  4. after few (max. 6) tries, Save As dialog will show path to local folder (the same as in pt. 2), not the Webdav path
• compared 32-bit with exactly the same version of Adobe Reader 64-bit and couldn't reproduce the issue
• our client is forced to use 32-bit version due to some external contraints
• I checked every suggestion I've found, including Registry changes and all the "Security" options, nothing worked

Any chance anyone has the same issue and found the solution?
Or maybe @RalphOcampo or anyone could confirm the issue is happening for Adobe Reader 32-bit version only 😉 

[S. S]

Hi @marek_0306,

Hope you are doing well. Sorry for the trouble with saving files on Acrobat Reader.

We would like to understand more about this. 

Would you mind sharing a screen recording of the situation for better understanding and assistance?

We also have a similar discussion on another thread. Please review the thread once and let us know if it helps: https://adobe.ly/4dejT0B.

That being said, please update the app to the latest version (2025.001.2047x) for the best experience.

Look forward to hearing from you.

Regards,
Souvik.