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cant open a PDF file in gmail

Community Beginner ,
Aug 01, 2017 Aug 01, 2017

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i am getting this message in my email

i have downloaded the acrobat reader program and the chrome attachment, but it still isnt showing me the pdf

To view your invoice

Open the attached PDF file. You must have Acrobat® Reader® installed to view the attachment.

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General troubleshooting , View PDF

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LEGEND ,
Aug 01, 2017 Aug 01, 2017

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Chrome does not use Adobe Reader to view pdf files.

You need to save the attachment (without opening it first) to your computer then use File>Open from within Reader.

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Community Beginner ,
Aug 01, 2017 Aug 01, 2017

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There is no option to do that. The only thing that shows up is what I posted originally.

To view your invoice

Open the attached PDF file. You must have Acrobat®Reader® installed to view the attachment.

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LEGEND ,
Aug 01, 2017 Aug 01, 2017

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If you are using gmail in your browser, open the email, mouse over the attached file and choose the down button. That will prompt you to download the file to your computer. All emails that I'm aware of allow you to download a file without opening it first.

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LEGEND ,
Aug 01, 2017 Aug 01, 2017

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You need to look at the attachment, not the message. However, if you are not expecting an invoice, this could be an attack with viruses or worse, so be careful !

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Community Beginner ,
Aug 01, 2017 Aug 01, 2017

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I don't see an attachment anywhere.... Would that message appear on my email if the sender had forgotten to attach it? I wish I could screen shot on this forum... I tried on my phone. On the email app on my PC, and in chrome... Same message in all three places.

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LEGEND ,
Aug 01, 2017 Aug 01, 2017

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Generally, you get that message when you attempt to open a pdf file in a browser that uses a non-compliant pdf viewer and generally, the pdf file is a fillable form of some type. You shouldn't get it if there is no file (and as mentioned above, do not try and open any files you are not expecting).

If you do not know how to download the file without opening in your email client, you will want to find support for that client (in this case, Gmail) and learn how to do that.

teresaj  wrote

I don't see an attachment anywhere.... Would that message appear on my email if the sender had forgotten to attach it?

So you're just opening an email and the email has that message? If that's the case and you haven't clicked on anything in the message, it could be that the sender just adds that by default to all outgoing emails and yes, they may have forgotten to include the attachment. You could contact them on that one.

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New Here ,
Nov 02, 2023 Nov 02, 2023

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To save Gmail emails as PDFs, create a Gmail label and Google Drive folder. Use a Google Sheets add-on to convert and store emails as PDFs. Set up rules for automation. Optionally, download the PDFs locally for offline access. Check our blog . Download Gmail to an external hard drive for detailed instructions.

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