Charged for annual subscription even though my card was paused

Report · May 12, 2025

Hi! I just noticed that I was charged for a full year of Adobe subscription, even though I had my credit card paused at the time of the payment. I didn’t authorize this renewal and wasn’t planning to continue the service this year.

When I log into my account, it says the payment has already been made and the plan will renew again in a year.

I’d like to know if there’s any way to reverse or partially refund this charge, considering I haven’t used the service and the payment was processed while my card was paused.

Thanks in advance for any help!

Report · May 12, 2025

Hi @Rocio_Hernandez Puig8081,

Hope you are doing well. Sorry for your experience related to payments.

This looks like an issue which our billing team would be in the best situation to assist you.

Please feel free to reach out to them on our social media platforms:

Facebook @ Adobe

X (formerly Twitter) @ AdobeCare

Hope this helps.

Regards,
Souvik.