Converting PDF to a word DOC is coming up scrambled

[lisab76819496]

I bought the Adobe Conversion tool for a year for my Samsung PC, but whenever I convert a document from my PC that I scan into my computer I end up getting the document back scrambled after the conversion is complete. I'm not sure what is going on but I definitely need help. I do notice that whenever there is something in the document, like a signature in script, it comes back with crazy letters or symbols. I appreciate any input. I feel like I wasted my money and there's no one to physically talk to in reference to this which is soooooo frustrating.

[Adorobat · Accepted solution]

HI lisab76819496,

This behavior might be the result of the quality of the pdf file as described in the following link:

https://helpx.adobe.com/acrobat-com/kb/troubleshoot-conversion-problems.html​