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Good afternoon.
I have read the various threads and cannot seem to find an answer to my problem.
I have scanned a file to PDF using a multifunction copier.
The copier then emails the file to me.
I then save it to my OneDrive folder.
From there I attach it to our Accounting software for other users to be able to access.
When I click on the file I can open it.
Other users get the above error.
I have tried printing to PDF and saving that, but with the same result.
I am using Adobe Acrobat Pro version 2023.003.20201.
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First, please drag the file to your desktop. Does it work? If so, it's a weird OneDrive issue. If not, read on...
We'd need to see a problem file. Please scan an unimportant piece of paper (no business secrets!) and check it's bad. If so, please share it here.