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Crash or freeze

Explorer ,
Jul 27, 2022 Jul 27, 2022

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Auch in der Adobe Reader  DC 2020.005.30362 (Classic Version) crascht der Adobe Reader, wenn man im Windows Explorer mehr als eine Datei auswählt und aus dem Kontext heraus Drucken wählt.

Die Meldung  "Adobe Acrobat Reader 2020 funktioniert nicht mehr" erscheint und nur Programm Schließen Option ist wählbar. Diese Dateien sind nicht im Reader geöffnet, der Reader ist das Standard Anzeige Programm für PDFs. Wenn die PDF Dateien im Reader geöffnet sind, kann man einzeln drucken. Aber es gibt Situationen, wo mann die Dateien ohne zu öffnen einfach nur drucken möchte.                                    

Mit anderen PDF-Anzeige Programmen gibt es bei Stapeldrucken keine Probleme.

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hi Cv,

 

Thank you for reaching out, and sorry about the trouble.

 

Could you please confirm if the issue occurs with some particular files or files from a specific source?

Would you mind sharing the screen recording with us of the workflow?

Share the OS version you are working on.

 

Try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Check if that helps.

 

Thanks,

Meenakshi

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Explorer ,
Jul 29, 2022 Jul 29, 2022

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Hi MeenakshiNegi,

I sent some problem recording steps via mail.

Thanks, cv

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Explorer ,
Nov 28, 2022 Nov 28, 2022

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Updated with version 2020.005.30418. This prevents the Acrobat Pro/Std Rder 2020 Classic from crashing, but attempts to save the file instead of addressing the printer. So a direct quick print is still not possible.

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Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

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Hi @cv72089397 

 

Sorry to hear that the issue persists. Is the document you have been trying to print saved on your computer or available online? 

Try saving the file locally and then give the print command.

Please go through a similar discussion here: https://community.adobe.com/t5/acrobat-discussions/quick-print-button-in-acrobat-dc/td-p/9374887 

 

Thanks,

Akanchha 

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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[MOVED TO THE ACROBAT READER DISCUSSIONS]

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