Crashing of Adobe PDF Reader DC and 11

Report · Mar 06, 2017

Hi,

We are experiencing problems with Acrobat Adobe Reader version 11 and DC. If we open a PDF file the program crashes within 1 minute.

So we googled a few times and came along a solution to disable in the Enhanced Security options the following check marks:

- Enable Protected Mode at startup

- Enable Enhanced Security

It seemed to do something at first, but found out pretty fast that Adobe was still crashing.

So the next step we took was to install a previous version of Adobe, version 11, but the problem occurs here to.

It does not matter what kind of PDF file we open, it crashes with all of the files.

Some information about the environment:

- Working with Remote Desktop on a cloud working space running Server 2012 R2 with Desktop Experience enabled.

- Acrobat Adobe Reader 11 and DC are installed to test it with

If i missed any information please feel free to ask questions!

I hope we will find a solution.

Thanks in advance!

Report · Apr 09, 2017

Hi mijkev82165586,

Could you please try the steps suggested in the link below?

Please confirm the version of Reader installed.

Do you see any error message when Reader crashes?

Awaiting your response.

Shivam