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Hi,
Apologies for Inconvienece.Can you please provide the following details to help us investigate this issue
1. Exact version of Acrobat Reader installed on your machine. You can get this under Help->About Acrobat Reader
2. What OS version are you using
3. Can you please share the crash dump with us to investigate the issue.
Dump Can be collected via the following steps:- https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html
To share the crashdump file please refer to the steps mentioned here How to share a file using Adobe Document Cloud
Regards,
Rohit
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