CS5.5 Technical Issue - Case ADB-24684389-K0R6

New Here ,
May 28, 2022 May 28, 2022

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Hello,

ATT: SME's

I was requested to post in the community forum.

 

I fully purchased Adobe Desing Premium CS5.5 in 2012 and registered the software to my account (prior to the Cloud and Subscription services). I opened Adobe Illustrator CS5.5 today and got a pop up saying my software is non-genuine. I have this linked to my account which inclcudes the Serial Number, as well as the physical software in its original packaging. In 2019 I was also provided a legacy downlod link by the Adobe Customer Care Team. I can provide copies/photos/evidence of this.

Why is Adobe messaging me?

This service is part of our ongoing efforts to inform and protect individuals who have unknowingly acquired non-genuine Adobe apps.

Replace your non-genuine Adobe apps today.

Your Support ID: GB3XN2CORB 

 

I have no interest in subscribing as I only use the software a few times a year for hobby based things. Can this pop-up please be removed as my Adobe app is completely genuine and has been since 2012. Never had an issue before.

 

I do not need or wish for any product support.


  

Kindest,

Keara

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correct answers 1 Correct answer

Adobe Community Professional , May 29, 2022 May 29, 2022

Don't know why you were referred here. We can't help at all with such issues.

Contact Adobe again and demand they help you with this issue.

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Adobe Community Professional ,
May 29, 2022 May 29, 2022

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Don't know why you were referred here. We can't help at all with such issues.

Contact Adobe again and demand they help you with this issue.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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