Deletes text when I try to edit Fill & Sign

New Here ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

I added several text boxes to a PDF using Fill & Sign. When I tried to select a text box to add more text, it deleted everything in the text box and there is no way to retrieve everything I just included in that box. This happens randomly with no option to undo. 

TOPICS
General troubleshooting

Views

31

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have recent version 22.1.20117 (Win), 20112 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and see if that works.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines