digital id - cannot save pdf

New Here ,
Feb 17, 2021 Feb 17, 2021

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I am trying to digitally sign a pdf in Acrobat Reader on a mac. I have set up a digital ID file. When I select my digital ID and enter my password, it then prompts me to save the pdf. After naming it and selecting a location to save, I get the following 2 messages: "The document could not be saved. A file error has occurred." "The document could not be signed." Any suggestions?

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Mac , PDF forms , Security digital signatures and esignatures

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Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

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Hi @default2rqwnszfh0vh ,

Apologies for the inconvenience!!

Could you please share below information with us in order to understand the problem better

  • Could you please share the version of Acrobat Reader that you're using. You can check the version by Clicking Acrobat Reader displayed in the upper-left corner of the Mac menu bar  > About Adobe Acrobat Reader DC. The pop-up window shows the product nameand associated version string.
  • Has this started happening after a latest update?
  • What is the version of Mac OS that you're using?
  • What is the location at which you're trying to save the file? Is it some Cloud drive like OneDrive or Box Drive?

Thanks,

Prashant.

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