Disable(off) "Attach a Link" button permanently

[Dudu29382261cf9p]

Hi ,

Seems that after latest update the Disable "Attach a Link" turn on agian after closing acrobat reader while before once it was off it was off even when closing and opening the acrobat reader once agian , basicly now the user needs another click to send the attachment ... anyone got a solution for this issue? is there away to set the button off permanently ? 

Thanks,

David.

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[Meenakshi Negi]

Hi Dudu29382261cf9p,

Thank you for reaching out and reporting this.

Would you mind sharing the screen recording of the workflow?

Please share the Acrobat Reader and OS version on the machine.

Thanks,

Meenakshi

[Austin29396234i7sk]

I'm also having this problem as well as 3 other of my users.  Any fix from Adobe would great.

[Tom294126186cmw]

Same issue here.  A fix would be most helpful. Thanks

[Meenakshi Negi]

Hi Dudu29382261cf9p and Austin29396234i7sk,

Thank you for reporting this, and sorry for the inconvenience caused.

We have contacted the Engineering team for more information and will get back to you soon.
We appreciate your patience on this.

Thanks,

Meenakshi

[Austin29396234i7sk]

Thank you, please let me know.

[Meenakshi Negi]

Sure! You are welcome.

Thanks,

Meenakshi

[david29504993fzkk]

Thank you the solution works!

[Meenakshi Negi · Accepted solution]

Hi  Dudu29382261cf9p and Austin29396234i7sk,

Thank you for your patience so far.

To send the PDF as an email attachment, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

Go to Edit > Preferences >  Email accounts on a Windows machine in Acrobat or Acrobat Reader. For Mac, Application Preferences > Email accounts.

Refer to the screenshot attached below:

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Austin29396234i7sk]

Correct, looks like this worked for me.

Thank you

[Meenakshi Negi]

You are welcome!

Let us know if we can be of any help.

Thanks,

Meenakshi

[נתנאל2943315846pt]

OMG you don't know what I've been through
Thanks

[Nick299376873aca]

How do I do this as a REGKEY or GPO so I don't have to touch 100s of machines?

For instance... where are the FeatureLockDown options for this?

[SHANNA238015924bo5]

this is not working for me... i am beyond annoyed. I send attachments all day long and this won't work.

[Jessica312923712421]

Me too! I am so annoyed it's making ym work very difficult. The links don't even work half the time I want this offf and I have disabled it and it still doesnt work. 

[Rolanda317304485fqf]

None of the suggestions worked for me, so I called the customer service number.  The gentleman showed me how I could go back to the classic view that we all know and love.  

Go to MENU (3 lines at tope left)

In dropdown menu midway down Click on DISABLE NEW ACROBAT

It will tell you you need to restart Acrobat - Click Restart

And BOOM...you have the old view with the envelope to send attachements as .pdf and not that link that is driving everyone crazy!!!!!  

Hope this helps!!!!!

[Peggy33533162pwpi]

I jsut tried this and it still isn't working.  Ugh!

[Rachel31073450d61r]

THANK YOU SO MUCH!!!

You have no idea how much I was strugling with the new Acrobat. You're a life saver!

Thank you again! 🙂

[BRENDA33790327ykh7]

Absolutely agree!  This is ridiculous having to reset preferences every time Adobe opens.  This isn't the 1970's.   When is the fix coming?????