Distiller not working anymore

[aennie]

Hallo, since I updated to CC2019 my "Distiller" does not open anymore and crashes immediately after clicking the launch icon.

Anyone else having this problem?

I already uninstalled and reinstalled Acrobat Pro (which includes the "Distiller") from the Cloud. I have a monthly subscription for the complete Creative Suite.

[Test Screen Name]

Distiller is part of the Acrobat Pro DC product. What version of Acrobat Pro do you have, exactly? Also, what crash messages do you get?

[aennie]

Hello Test Screen Name,

The Acrobat Pro DC Version is 2019.008.20074

This is the "Crash Massage" – it's the only information I get:

I have the German version. It says: "Distiller was quit unexpectedly" ... When I send a report afterwards, the dialogue window says "Für den kürzlich erfolgten Absturz von Distiller wurden keine Lösungen oder Problemumgehungen gefunden." ("No solutions or workarounds were found for the recent crash of Distiller.")

When I click on "open again" the same thing happens: The program crashes again and the same window as above opens. So it is a constant circle.

[Test Screen Name]

Thank you. Please open the Details window and post the first TWO screens of information you see (scroll down for the second screen).

[aennie]

Oh, of course... sorry... I am no techy... here you go:

[aennie]

Dear Test Screen Name,

did the charts above tell you anything? Do you have an idea why it's crashing? I still cannot open Distiller.

Thanx a lot for your support. Sonja

[Vishal@PDF]

aennie​,

Can you please copy paste the entire content in the crash dialog in a doc file and share us for the investigation? I will send you email id in private message.

Regards,

Vishal

[aennie]

As a general information I copy the text from an eMail I sent to Vishal on Nov 14th since we had a dialogue there:

"Regarding the problem described below (permanent crashing of Acrobat Distiller) I want to inform you that the issue has gone.

I don’t know what happened – I can only guess that there might have been a problem between this and other Adobe applications and that with some of the bug fix updates that were released during the last weeks the interferences have gone.

Thanks for the support! My Mac is running fine now and I can work as usual."