Document Properties text gets distorted

New Here ,
Jun 29, 2021 Jun 29, 2021

Copy link to clipboard

Copied

The texts in the documnet properties dialog box starts getting distorted when I start switching to different tabs in the same dialog box (ex: Description, Security, Custom etc)

 

Using Continuous Version: 21.001.20155

 

Have attached a  sample for better understanding for the issue,

 

Screenshot (41).png

Please let me know the cause and a possible solution to resolve this.

 

Thanks

TOPICS
General troubleshooting , Windows

Views

60

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 29, 2021 Jun 29, 2021

Hey!

Thanks for sharing the screenshot. 

Looking at it, it seems that document properties dialog doesn't display all the Tabs correctly as it should be and we assume you have freeware Acrobat Reader DC running on Windows. Also, your application version seems to be not up-to-date. [https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html]

Try these steps to see if that helps:

1- Open a different PDF and check its property's Tabs.

2- If it has the same behavior then, close the

...

Likes

Translate

Translate
Adobe Employee ,
Jun 29, 2021 Jun 29, 2021

Copy link to clipboard

Copied

Hey!

Thanks for sharing the screenshot. 

Looking at it, it seems that document properties dialog doesn't display all the Tabs correctly as it should be and we assume you have freeware Acrobat Reader DC running on Windows. Also, your application version seems to be not up-to-date. [https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html]

Try these steps to see if that helps:

1- Open a different PDF and check its property's Tabs.

2- If it has the same behavior then, close the application and Reboot computer. 

3-Open Acrobat Reader>helps>check for update.Move to next step if its not working yet. 

4- Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader 

4- If it still doesn't work, then run this cleaner tool for the removal of the application and its traces: http://labs.adobe.com/downloads/acrobatcleaner.html  

and reinstall it: https://helpx.adobe.com/acrobat/kb/install-reader-dc-windows.html 

 

Thanks,

Akanchha 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 29, 2021 Jun 29, 2021

Copy link to clipboard

Copied

LATEST

Hi Akanchha,

Thank you for the quick reply. 

Regarding step 1, this does not happen always. The distortion is seen occasionaly with different PDFs as well.

I tried the step 4, and I have checked the properties tab for over 15 PDfs and the distortion is not being seen.  This seems to have solved the problem.

 

What could have been the cause for this issue and what changes does disabling "Protected Mode at Startup" and "Enhanced Security" do? 

Could you help me understand the above.

 

Thanks,

Ashwath

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines