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I received a PDF document that was signed in DocuSign, however the signatures can't be seen when the document is opened in Adobe. I can see the signatures when uploaded to DocuSign
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Hope you are doing well.
We don't have a hold on the process of setting up signatures using DocuSign. How the document was prepared for signing is unclear, as it's a 3rd party sign service.
It could be it has been set up this way so that the signature can't be visible other than its sign service.
Would you mind being a bit more specific about what it shows in Adobe Reader?
Or try uploading the file on the web and see if you can open it fine using a web browser plugin.
Thanks,
Akanchha
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Thank you so much for getting back to me, this was very helpful. I just tried to open the document in the web browser but it is blank. I think you may be right about how the document was prepared in DocuSign and think I will now go back to the person that sent it to me.
Thanks again for your help.
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I am having this same issue, when I have a pdf (call is File A) that has signatures from a DocuSign transaction and I upload File A to DocuSign along with additional documents the signatures on File A disappear. This began happening around the November timeframe. It never was like this before and I have been doing this process for over 4 years.