Don't have access to Acrobat (Accessed Denied)

New Here ,
Nov 03, 2021 Nov 03, 2021

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I tried uninstalling, change between school and personal account and nothing works.

 

"You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID." 

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General troubleshooting , Windows

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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Hi Sakdipat

 

Hope you are doing well and sorry to hear that. As described you are unable to use the application and getting the error message 'You do not have access to the service'

 

I have checked the Adobe Account linked with the Adobe ID you are using on this community and unable to track any subscription for Adobe Acrobat. Please make sure you are using the correct Adobe ID/Email to login /use the application.

 

Regards

Amal

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