download correct reader

Report · Nov 02, 2016

I have purchased several products over the years. HOw do I know which ones are available and which ones are being used? Also, when I download software to my desktop it asks me to enter the serial number but when I enter it it doesn't recognize the product. I downloaded Pro XI, Standard, and a couple other ones. None of them work.

Report · Nov 06, 2016

Hi vikij11431196 ,

Please visit the following link to see what products you have under your account:

Manage your Adobe ID account

Login with your Adobe ID and password to access your Account, Products, and other settings.

Also, refer the following links which discusses the same issue:

Acrobat install doesn't recognize my serial number

Acrobat XI will not accept my serial number

Could you please let me know if you see any message when trying to activate the product?

Which Operating System you have on the machine-Windows/Mac?