Copy link to clipboard
Copied
I've received errors when opening a perfectly good PDF for the first time. I know it is perfectly good because I can close Acrobat and open it again and the second time (and all subsequent times for the rest of day) the file opens without complaints. When I'm opening the file it is NOT from Acrobat, meaning that Acrobat opens as a result of me double clicking the file in Windows Explorer (or, in my case Chrome, which I have set to use the System Viewer). The errors usually (but not always) complain about a missing Font (not the same one every time) on the first pop and then a drawing error on the second pop up. Then the first few pages, if not all the pages, are missing text (like missing entire paragraphs).
Below is the output from Help->Generate System Report. It should be noted that the system report only lists two monitors when I actually have three (two external and one laptop monitor, all three set to 1920x1080):
BEGIN sysInfo.txt
Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2016 32-bit
Available Physical Memory: 4194303 KB
Available Virtual Memory: 3805772 KB
BIOS Version: HPQOEM - 0
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (th2_release.151029-1700)
Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 3
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: Intel(R) HD Graphics 520
Version: 20.19.15.4444
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 17.9.20044.222436
Creation Date: 2017/04/04
Creation Time: 8:38:20 PM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics 520
Resolution: 1920 x 1080 x 59
Bits per pixel: 32
Monitor:
Name: Intel(R) HD Graphics 520
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.10586
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 78 Stepping 3 GenuineIntel ~2592 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: AI-NPR-LT-2149B
Temporary Directory: C:\Users\ObFuScAtEd\AppData\Local\Temp\
Time Zone: Eastern Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: ObFuScAtEd
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS
Installed plug-ins:
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 17.9.20044.222436
Creation Date: 2017/04/04
Creation Time: 8:38:30 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 17.9.20044.222436
Creation Date: 2017/04/04
Creation Time: 8:38:30 PM
END sysInfo.txt
Here's a screenshot with the first time I opened the document on the left. I verified the documents are identical using Beyond Compare 4 which reported the files are "Binary same":
Have something to add?