Edit PDF No Longer finds the correct fonts

New Here ,
Jan 11, 2022 Jan 11, 2022

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I have been editing the same document for years, and all of a sudden when I click Edit PDF, the fonts are all crazy.  I haven't changed the form or done anything different, what has happened?

 

Did something change where all my fonts are gone? or has Adobe changed a setting??

 

It seems as though something as simple as a sentence in the same font, now has different fonts for a majority of the letters in that sentence, which should just be times roman.

 

I am using Adobe Pro DC.

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Edit and convert PDFs

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Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

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Hi Kelly,

 

Thank you for reaching out and sorry about the trouble.

 

As you have mentioned, the fonts are not shown correctly under the Edit PDF tool in Acrobat.

Could you please confirm if it is an issue with a particular file? If yes, would you mind sharing the file with us so we can check it on our end?

Please share the current Acrobat and OS versions on the machine. 

Also, check if you can experience a similar behavior with other files. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Jan 12, 2022 Jan 12, 2022

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No this is all of a sudden happening to ALL files I try to edit.

 

Operating system is windows 10

Adobe version is 2021.007.20099

 

I checked with a couple of other employees who are on the same set up and version and they DO NOT have this problem and are able to Edit PDF with no problems.

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Adobe Employee ,
Feb 10, 2022 Feb 10, 2022

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Hi Kelly,

 

Sorry for the delay in response.

 

Please try updating the application to the latest version.

If the issue persists, share a small video of the issue. It will help us understand the issue better.

Also, share a sample PDF with us to replicate the behavior.

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

 

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New Here ,
Feb 10, 2022 Feb 10, 2022

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LATEST
Thanks for your help.
The machine with the acrobat installed is not mine.

User is at home office, her work is late.As soon as I connect her machine
I'll give back.

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