Email Attachment option missing in Acrobat Reader 2023.001.20143

[Engelbert29386528tt2c]

Hallo,

kann plötzlich nicht mehr aus dem Programm E-Mails Anhängen. Wenn ich den E-Mail Buttom drücke bekomme ich ein Fenster mit der Aufforderung micht anzumelden. Nach der Anmeldung bekomme ich die Datei nicht angehangen an die E-Mail sondern nur den Link zur Adobe Cloud für das File. Ich möchte es aber an die E-Mail anhängen. 

Vielleicht kann mir jemand helfen.  

[MeenakshiNegi]

Hi Engelbert29386528tt2c

Thank you for reaching out.

Would you mind sharing the screen recording of the workflow?

Did you try repairing or reinstalling the application? If not, try using the following steps: 

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot the machine.

- Reinstall Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, we may need logs.

Let us know how it goes.

Thanks,

Meenakshi

[MeenakshiNegi]

Hi Engelbert29386528tt2c,

Thank you for reporting this, and sorry for the inconvenience caused.

We have contacted the Engineering team for more information and will get back to you soon.
We appreciate your patience on this.

In the meantime, disable the "attach a link" radio button when you use the option.

Check if that helps.

Thanks,

Meenakshi

[MeenakshiNegi]

Hi  Engelbert29386528tt2c,

Thank you for your patience so far.

To send the PDF as an email attachment, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

Go to Edit > Preferences >  Email accounts on a Windows machine in Acrobat or Acrobat Reader. For Mac, Application Preferences > Email accounts.

Refer to the screenshot attached below:

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Zach28871641c0cd]

The checkbox under email accounts is missing for some users at my company. Any idea why it isn't there?