email pdf - error communicating with server

New Here ,
Apr 28, 2021 Apr 28, 2021

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Hi,

 

I have a requirement to email a PDF to a bank using the Acrobat Reader email accounts system.

 

My server details are mail.domain.tld, IMAPS port 993 SSL and SMTP port 587 STARTTLS.  But when these settings are used the message "error communicating with server" pops up.

 

Is there any way to view debug logs to find out what is causing the error?

 

Kind Regards,

Matthew

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Share or review PDFs , Windows

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New Here ,
May 03, 2021 May 03, 2021

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Wireshark logs show this.  it seems like adobe reader resets the connection.  nothing is logged on the webserver at all

 

No. Time Source Destination Protocol Length Info
645 607.727557 192.168.122.245 <ipaddress> TCP 66 49740 → 993 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
646 607.772679 <ipaddress> 192.168.122.245 TCP 66 993 → 49740 [SYN, ACK] Seq=0 Ack=1 Win=29200 Len=0 MSS=1452 SACK_PERM=1 WS=128
647 607.772836 192.168.122.245 <ipaddress> TCP 54 49740 → 993 [ACK] Seq=1 Ack=1 Win=66560 Len=0
648 607.773640 192.168.122.245 <ipaddress> TLSv1.3 347 Client Hello
649 607.817347 <ipaddress> 192.168.122.245 TCP 60 993 → 49740 [ACK] Seq=1 Ack=294 Win=30336 Len=0
650 607.846880 <ipaddress> 192.168.122.245 TLSv1.3 1506 Server Hello, Change Cipher Spec, Application Data
651 607.847201 <ipaddress> 192.168.122.245 TLSv1.3 1506 Application Data [TCP segment of a reassembled PDU]
652 607.847262 192.168.122.245 <ipaddress> TCP 54 49740 → 993 [ACK] Seq=294 Ack=2905 Win=66560 Len=0
653 607.847511 <ipaddress> 192.168.122.245 TLSv1.3 186 Application Data, Application Data
654 607.855519 192.168.122.245 <ipaddress> TLSv1.3 134 Change Cipher Spec, Application Data
655 607.899221 <ipaddress> 192.168.122.245 TLSv1.3 532 Application Data, Application Data
656 607.946990 192.168.122.245 <ipaddress> TCP 54 49740 → 993 [ACK] Seq=374 Ack=3515 Win=66048 Len=0
657 607.990679 <ipaddress> 192.168.122.245 TLSv1.3 199 Application Data
658 607.990994 192.168.122.245 <ipaddress> TLSv1.3 99 Application Data
659 607.999985 fe:ee:e5:6e:65:23 Spanning-tree-(for-bridges)_00 STP 60 Conf. Root = 32768/0/52:54:00:b1:e2:2b Cost = 0 Port = 0x8002
660 608.034870 <ipaddress> 192.168.122.245 TLSv1.3 170 Application Data
661 608.035223 192.168.122.245 <ipaddress> TLSv1.3 96 Application Data
662 608.035764 192.168.122.245 <ipaddress> TLSv1.3 78 Application Data
663 608.079015 <ipaddress> 192.168.122.245 TLSv1.3 157 Application Data
664 608.079114 192.168.122.245 <ipaddress> TCP 54 49740 → 993 [RST, ACK] Seq=486 Ack=3879 Win=0 Len=0
665 608.079941 <ipaddress> 192.168.122.245 TLSv1.3 174 Application Data, Application Data, Application Data

 

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New Here ,
May 03, 2021 May 03, 2021

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Actually there is something logged at mailserver

 

May 3 10:58:35 localhost dovecot: imap-login: Aborted login (no auth attempts in 1 secs): user=<>, rip=<ipaddress>, lip=192.168.96.2, TLS, session=<NL08AWrBWsJRIGzp>

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