End user sees PDF history of all users on the workstation

[briand7752906]

This afternoon we came across a very bizarre situation where one of our staff members went to open a PDF attachment in Adobe Reader.   After looking at the form when Jane was done, she clicked on home.   Upon clicking on the home button she awkwardly saw another 9 pdfs below the one she was just closing.  These 9 pdfs were not ones that she had opened before, they were from different users of the workstation.   We have spotted it happening on multiple workstations now.  I am not sure if anyone else has come across that situation yet, therefore I am posting.    If you have seen this, how was this resolved.

The version of acrobat reader is 2019.008.20081 and these are running on Windows 7 OS.

Thanks

BD

[Test Screen Name]

Are you sure these different people are logging on with their own Windows account, rather than just using the logged in system?

[briand7752906]

Yes they are different end users with their own Windows accounts on the same workstation.

BD

[Tariq Ahmad Dar · Accepted solution]

Hi BD,

That is possible if all the Reader installations on the client machines are logged in with the same Adobe ID.

Either you can use the Adobe Customization wizard to disable sign-in and they don't have to sign-in for Reader to work. Or you let users log-in on Reader with their Adobe ID.

Feel free to update the discussion if you have further questions.

-Tariq Dar