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Erro de pré visualização

New Here ,
Nov 06, 2025 Nov 06, 2025

Alguns documentos PDFs não exibem mais a pré visualização, no lugar, aparece uma mensagem informando que o arquivo pode danificar o computador, e que, caso confie no arquivo e na fonte, tenho que abrir para visualizar seu conteúdo. Porém, são documentos que eu mesmo fiz e/ou baixei de diversas fontes. E aparece esse mesmo erro de pré visualização. Como corrigir e voltar a ver a visualização sem necessáriamente precisar abrir o arquivo?

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General troubleshooting , View PDF
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Community Expert ,
Nov 08, 2025 Nov 08, 2025

@Leandro Moret do you have a screenshot of this 'message'?

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New Here ,
Nov 08, 2025 Nov 08, 2025

Captura de tela 2025-11-08 222214.png

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Adobe Employee ,
Nov 11, 2025 Nov 11, 2025
LATEST

Hi Leandro Moret,

 

Thank you for reaching out, and sorry for the trouble caused.

 

As mentioned, the issue occurs only with certain PDFs. Could you please share those PDFs with us so we can check them? Are those PDFs created by you or in Acrobat?

Additionally, please verify that you can open the PDFs in Acrobat without any issues. If you encounter any error message, please share a screenshot. 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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