Error (10:10)

[frksks]

Hi,

I already seen several similar posts, but i was not able to find any post that contain error 10:10.

So, sometimes (not always) I am getting error:

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

After error I have to close and restart IE.

What could be the cause of the problem?

Thank you,

[Jocelyn5E90]

Were you able to fix this issue?  I disabled the add-on per earlier reply and it "broke" the bulletin pop-up in UltraTax.  So back to square one.  And now it's doing it on multiple computers.  Sigh.

[Em2021]

This worked for me. Thank you!

[Brittany5D11]

I have tried installing the latest update but to no avail. Are there any other recommendations to try? I really need to get files downloaded from Quickbooks. 

[defaultqskuzdwj0vgk]

as a work around just go here and download adobe reader xi. its not the very bottom one its the one right before. its an older version but I have tested it and it works perfect.

http://www.oldversion.com/windows/acrobat-reader/

[defaultwl7a7yzohe2m]

I'm having the same error. I tried to update but I'm not getting anywhere. Please help!!!

[AnandSri · Accepted solution]

@defaultwl7a7yzohe2m 

Hi!

Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue.

Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible.

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

Let us know how it goes.

Regards,

Anand Sri.

[ITCPA2021]

I hope this works for the Pro version of Acrobat DC

[TamirB]

Hi Anand Sri

I want to know is this fix was add to version AcroRdrDC2200320314_en_US.exe

or do I still need to install the fix even on the last version ?

[Reynaldo5FFC]

Hello, I've seen this error in SAP when trying to open an invoice. If the user has Adobe Acrobat DC and Adobe Acrobat Reader DC. The fix for me was to remove both apps and reinstall the Reader first making it the Default PDF reader. While installing the Adobe Acrobat DC you will be asked if you would like to have Adobe Acrobat DC as your default. Select No, don't know the reason why SAP prefers the Reader as oppose the Adobe DC when opening the invoice but it worked for me. 

[Angela M. 1820]

Awesome and thanks for posting! I've been enabling and disabling the Adobe tool as needed for different programs but this seems to have actually fixed the problem instead of just being a way to work around the issue. Fingers crossed!