Error (10:10)

[frksks]

Hi,

I already seen several similar posts, but i was not able to find any post that contain error 10:10.

So, sometimes (not always) I am getting error:

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

After error I have to close and restart IE.

What could be the cause of the problem?

Thank you,

[MeenakshiNegi]

Hi All,

Thank you for sharing the information.

I have sent you an email. Please check your inbox and try the steps suggested.

Do let us know if that resolves the issue or not.

Thanks,

Meenakshi

[BKelly03]

Care to make those changes public so the rest of the class can see?

[laura@jofran.com]

I plan on testing tonight after most of our office staff has gone. Our staff depends on adobe heavily for editing so its not feasable during the day. 

I will absolutely post later this evening on results with swithching the dll.

[rickk70121689]

Can you please share the solution? Many of us are having the same problem.

Thanks,

Pablo Santiago

Senior IT Specialist

psantiago@coconutcreek.net

[52369968]

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

I am having the same issue on multiple workstastions and would appreceiate workaround.

[Brijesh5C79]

Hi Meenakshi,

Will you able to send me that dll file? It is bit urgent.

[Sue5EB6]

Please send me the dll file. I have a terminal server with 30 users experieincing the same issue.

stm@krscpasllp.com

Thank you

[ALBERTO5E13]

Hi Meenakshi,

can you please send me too the mail with the solution to test?

Thanks a lot!

[malotron1]

Can I get the DLL for the solution?

[defaultt028gx30007c]

Hi Meenakshi
Having the same problem. 
Can you provide assistance? Also when is there is going to be a new release? A lot of users are affected. 

[kellyw47898043]

Hello Meenakshi,

Could you please send me the test fix <niel@dlc.ca>

What is the ETA for the official fix?

Thanks.

[laura@jofran.com]

Thank you, overwriting the dll files worked


Best,
Laura Lynch
IT Administrator
Jofran Sales, Inc.
laura@jofran.com

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[defaultcyktx325bn0n]

Hi Meenakshi,

I am having the same issue as Peter. I am on the same Adobe Acrobat Pro DC version: 2021.005.20048 as him as well. We tried to repair the install and reinstall the program but still receive the same above error.

Please assist us with a resolution. 

Stephanie

[MeenakshiNegi]

Hi Bkelly and Stephanie,

I have sent you the email. This is only for testing purposes.

Please do let us know over email if that helps or not.

Thanks,

Meenakshi

[CJM83]

Hi Meena,

Could you send us the temp solution as my user encounter same error message?

[DeBesdeMann]

Same over here. We are having around 2.000 users on multiple terminalservers.

Accounting is not possible with this error. I have no clue where it comes from.

We are using Windows 2016 with DC 2021.005.20048.

Uninstall and reinstall doesn`t fixed the problem. Tried also the cleaner tool without luck.

Tried also to run the latest Windows updates on the terminalserver.

Restart of the server didn`t solved the problem either.

Any solution you can share?

[laura@jofran.com]

Adobe sent a fix to replace the dll files in active x that worked for us and another user that replied on this forum. Look under my user name you should see the link

[rickk70121689]

I'm not able to see the link anywhere, can you please share it again? I have around 10 employees with the same issue.

[HNVF]

Hello,

Can you send me the adobe e-mail with dll? pleasse.

Thanks,

Helder

[laura@jofran.com]

Good Morning,

  I am getting many requests to share the solution, I am honoring the request at this time not to share so would you please share on the forum as the fix worked for us and I understand the frustration of  network admins that are having the same issue.

Thank you for your help, please help the rest fo the community by sharing this great fix.

Best,

Laura

[MeenakshiNegi]

Hi All,

Sorry for the trouble caused.

The files that we are sharing over email are for testing purposes only. We cannot share those publicly for now as those DLL needs to go for certification. The team is working on the fix and we will share an update soon.

If you would like to test, we can share those with you over email.

We appreciate your patience.

Thanks,

Meenakshi

[DeBesdeMann]

Hi Meenakshi,

I'm really interested in trying the test fix in our environment. As written before accounting is actually not possible at the moment. So we need a quick solution.

Please write me an email.

Thanks

[Vertro]

Would it be possible for us to test the new DLLs, We have about 40 users seeing the same issue.

[kc-it]

Hello, we have a terminal services environment with 80+ users. We have users impacted by this issue as well. Is it possible for me to test as well?

Thanks,

Kacey

[Michelle_C]

Yes, I am experiencing this issue and would appreciate the ability to test the files as soon as possible to see if it works for me.