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Error (10:10)

New Here ,
Jun 03, 2016 Jun 03, 2016

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Hi,

I already seen several similar posts, but i was not able to find any post that contain error 10:10.

So, sometimes (not always) I am getting error:

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

After error I have to close and restart IE.

What could be the cause of the problem?

Thank you,

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correct answers 3 Correct answers

Adobe Employee , Jun 23, 2021 Jun 23, 2021

Hi All!

 

Thanks for your time and for your cooperation on this.

 

Hope you all are doing well. The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2... 

Download the setup, run it, reboot the machine (if possible) and check the app functionality. 

 

To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021

...

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Adobe Employee , Jun 23, 2021 Jun 23, 2021

Hi All,

 

Sorry for the inconvenience caused.

 

We have released an update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Adobe Employee , Sep 15, 2021 Sep 15, 2021

@defaultwl7a7yzohe2m 

Hi!

 

Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue.

 

Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible.

 

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

Let us know how

...

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replies 134 Replies 134
Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi All,

 

Thank you for sharing the information.

 

I have sent you an email. Please check your inbox and try the steps suggested.

Do let us know if that resolves the issue or not.

 

Thanks,

Meenakshi

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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Care to make those changes public so the rest of the class can see?

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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I plan on testing tonight after most of our office staff has gone. Our staff depends on adobe heavily for editing so its not feasable during the day. 

 

I will absolutely post later this evening on results with swithching the dll.

 

 

Laura Lynch

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Can you please share the solution? Many of us are having the same problem.

 

Thanks,

Pablo Santiago

Senior IT Specialist

psantiago@coconutcreek.net

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New Here ,
Jun 16, 2021 Jun 16, 2021

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There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

 

I am having the same issue on multiple workstastions and would appreceiate workaround.

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi Meenakshi,

 

Will you able to send me that dll file? It is bit urgent.

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Please send me the dll file. I have a terminal server with 30 users experieincing the same issue.

stm@krscpasllp.com

Thank you

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Hi Meenakshi,

can you please send me too the mail with the solution to test?

Thanks a lot!

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Can I get the DLL for the solution?

 

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Hi Meenakshi
Having the same problem. 
Can you provide assistance? Also when is there is going to be a new release? A lot of users are affected. 

 

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Hello Meenakshi,

 

Could you please send me the test fix <niel@dlc.ca>

 

What is the ETA for the official fix?

 

Thanks.

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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Thank you, overwriting the dll files worked


Best,
Laura Lynch
IT Administrator
Jofran Sales, Inc.
laura@jofran.com

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more visit the Mimecast website.
Laura Lynch

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi Meenakshi,

 

I am having the same issue as Peter. I am on the same Adobe Acrobat Pro DC version: 2021.005.20048 as him as well. We tried to repair the install and reinstall the program but still receive the same above error.

 

Please assist us with a resolution. 

 

Stephanie

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi Bkelly and Stephanie,

 

I have sent you the email. This is only for testing purposes.

Please do let us know over email if that helps or not.

 

Thanks,

Meenakshi

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi Meena,

 

Could you send us the temp solution as my user encounter same error message?

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Same over here. We are having around 2.000 users on multiple terminalservers.

Accounting is not possible with this error. I have no clue where it comes from.

We are using Windows 2016 with DC 2021.005.20048.

Uninstall and reinstall doesn`t fixed the problem. Tried also the cleaner tool without luck.

Tried also to run the latest Windows updates on the terminalserver.

Restart of the server didn`t solved the problem either.

Any solution you can share?

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Adobe sent a fix to replace the dll files in active x that worked for us and another user that replied on this forum. Look under my user name you should see the link

Laura Lynch

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New Here ,
Jun 16, 2021 Jun 16, 2021

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I'm not able to see the link anywhere, can you please share it again? I have around 10 employees with the same issue.

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New Here ,
Jun 21, 2021 Jun 21, 2021

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Hello,

 

Can you send me the adobe e-mail with dll? pleasse.

 

Thanks,

Helder

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Good Morning,

  I am getting many requests to share the solution, I am honoring the request at this time not to share so would you please share on the forum as the fix worked for us and I understand the frustration of  network admins that are having the same issue.

 

Thank you for your help, please help the rest fo the community by sharing this great fix.

 

Best,

Laura

 

 

 

Laura Lynch

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hi All,

 

Sorry for the trouble caused.

 

The files that we are sharing over email are for testing purposes only. We cannot share those publicly for now as those DLL needs to go for certification. The team is working on the fix and we will share an update soon.

 

If you would like to test, we can share those with you over email.

 

We appreciate your patience.

 

Thanks,

Meenakshi

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi Meenakshi,

 

I'm really interested in trying the test fix in our environment. As written before accounting is actually not possible at the moment. So we need a quick solution.

Please write me an email.

Thanks

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Would it be possible for us to test the new DLLs, We have about 40 users seeing the same issue.

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Hello, we have a terminal services environment with 80+ users. We have users impacted by this issue as well. Is it possible for me to test as well?

 

Thanks,

Kacey

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Yes, I am experiencing this issue and would appreciate the ability to test the files as soon as possible to see if it works for me.

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