Error 110 on Acrobat Reader DC 2022 (PC)

[Damian219125414x82]

Hi

We have continual issue with the metadata within Adobe PDF files with the most recent update 2022.001.20117.

Whilst the workaround is to open your PDF file using the Chrome web browser and then saving the file via the Print option, this should not be a permanent solution.

Any other ideas on how to fix this??

Thanks

 

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the steps you are doing and getting this error message? A small video recording of the issue would be very helpful.

Are you trying to open the PDF file in the web browser? If yes, web browser uses their own PDF mechanism and they are not Adobe dependent. Please try to download the file to your computer locally and then try to open it via Acrobat/Reader DC application and check if that helps. 

Let us know if you are referring to something else.

Regards

Amal

[Damian219125414x82]

Hi Amal,

We are trying to save PDF files downloaded from one of our systems and also pre saved PDF files located locally.

Due to security we cannot share such information.

We are opening the files in the Adobe Acrobat DC client 2022

[Bernd Alheit]

Press the ctrl key and click on the OK button. What does you get?

[Damian219125414x82]

No luck with these steps i'm afriad 

[Amal.]

Hi there,

We are sorry to hear that, this issue generally occurs when the PDF files get corrupted due to many reasons.

Please try to recreate the PDF from the original source file and see if that works for you.

~Amal

[Damian219125414x82]

Hi Amal,

This happened after the most recent update of Adobe Actobat.

We cannot recreate over 200 PDF files because of this, is there another solution??

[JR Boulay]

MOVED TO THE ACROBAT READER FORUM

[Damian219125414x82]

Hi Team

Any update on this??

[Amal.]

Hi there

We are sorry to keep you waiting. Please try to create a new PDF file and try to open it and see if the issue occurs with this new file as well or its only with the old files.

Regards

Amal

[Damian219125414x82]

Hi Amal,

Creating new PDFs is not the issue, that works correctly.

We have a bunch of exisiting PDFs and also PDFs created by one of our internal systems that are unable to be saved after opening.

This is an issue on Adobe's end after the most recent update, how to we bypass this error or when will a patch be released to resolve the issue??

[Amal.]

Hi there,

We are sorry to hear that.

Would you mind sharing the PDF file in question so that we can check it at our end.

Regards

Amal

[Damian219125414x82]

Hi Amal, 

Please see attached a test report with the error 110.

Is there a support email i can send a copy securly to??

[Damian219125414x82]

Hi Amal

Please see attached 

[Amal.]

Hi there

Thanks for sharing the PDF file, I tried to save the PDF file and got the same error message as you did. Here is what I did next to fix the issue, go to file > Print > Select 'Adobe PDF' from the printer drop-down and click OK and follow the on-screen instructions.

Hope this will help

Regards

Amal

[Damian219125414x82]

Hi Amal,

This is not a viable solution as this is happening to all new PDFs and all exisiting PDFs that have already been saved.

Is there another solution that can be propsed as printing to PDF wrecks the formatting if the PDF is edited again 

[Amal.]

Hi there

We are sorry to keep you waiting.

Please try to turn off the protected mode for testing (Win Only) and see if that works. Go to Edit > preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup'  Turn Off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once and check.

Note: Please turn on the security after testing to avoid any security risk

If the above works for you please try to add the PDF file to the whitelist Go to Edit > preferences > Enhanced Security > Add file and Add folder path and click OK.

Regards

Amal