Error message on Reader DC

[kkr08]

I am getting an error message when I open a PDF that the file is damaged. The workarounds mentioned in this article are so complicated that I don't know where to start. It can't be this hard to use this product.

Resolve damaged document error when opening PDF files

How can I get Reader DC to work?

[AnandSri]

Hello kkr08

We apologize for the inconvenience caused, as per the description above, you are not able to open a PDF file in Adobe Reader as you are getting an error message that the PDF file is damaged, Is that correct?

Please refer and try the steps from the following KB doc See how to troubleshoot problems opening PDF files and other PDF related issues

Can't open PDF

You may try the steps mentioned in the KB Resolve damaged document error when opening PDF files

If the issue persists, please share the following details:

• Is it a Mac or Windows machine?
• Dot version of Reader installed, check it from Help>About Adobe Reader
• Is it happening with all the PDF files or with one PDF file.

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

[kkr08]

Can you help? I am trying to download PDFs on both Mac and PC (I'm using Parallels on a Mac) and I receive the error message that the file is damaged. I get this error message on both the Mac and PC side. I have read your article, but I have no idea what HKLM is or where to even find anything this article refers to. I tried downloading Acrobat DC, but it says I have the most current version. Can you provide some better guidance so I can easily open PDFs?

>

[AnandSri]

Hi Kim,

Sorry for the delay in response to your query and apologize for the inconvenience caused. HKLM is the registry hive and you can open the registry entry by typing the command regedit.exe in Run(Windows OS). Open the kye by navigating to the location given in the following KB doc Resolve damaged document error when opening PDF files and make the changes.

If the issue still persists, please share the following details:

• Is it a Mac or Windows machine?
• Dot version of Reader installed, check it from Help>About Adobe Reader
• Is it happening with all the PDF files or with one PDF file?

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.