Error: Newer version already installed

[kieranm66281338]

Reader latest version wont install, says higher version installed. No versions installed tried everything in the FAQ other forum groups nothing works!

Contact support, direct back to Forum FED UP!!!

[Subject line renamed for clarity by moderator. Was: "Support USELESS!"]

[~graffiti]

Outside of the forums, there is no support for the free Reader.

Try this:

Remove any traces of Reader with this tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Go here and download the proper version of your OS and install: Adobe - Adobe Acrobat Reader DC Distribution

[kieranm66281338]

Tried both, still says a higher version is installed when there is no version installed at all?!

[AkanchhaS · Accepted solution]

Hi Kieranm,

Getting an error "Newer version already installed" while installing Adobe Reader DC, is an known issue. The error is shown due to a missing update for Universal C Runtime in Windows. You can install the update using one of the following ways given in the help article here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Thanks,

Akanchha

[Jacekiwi]

There is no update for Windows 10. Have the same issue and there is no C listed for Windows 10.

[bjc.29000]

I have Windows 10, what do I download?

[MeenakshiNegi]

Hi Bjc,

Thank you for reaching out and sorry about the trouble.

If you are experiencing the issue in installing Acrobat Reader DC, please refer to the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-packa.....

Check if that helps.

Let us know if the issue persists.

Thanks,

Meenakshi

[The23126009pn0f]

Which version do we download from that weblink? I am running WIndows 10. The newest version shown on there is Windows 8.1. Please advise. Would really like to get Adobe Acrobat Reader DC reinstalled. Just keeps saying "There is a newer version already installed"--and there isn't. Have also ran the Adobe Acrobat cleaner tool. That did not help. Trudging along with Foxit PDF reader for now. Thanks!