Error: Newer version already installed

New Here ,
Jun 13, 2019 Jun 13, 2019

Copy link to clipboard

Copied

Reader latest version wont install, says higher version installed. No versions installed tried everything in the FAQ other forum groups nothing works!

Contact support, direct back to Forum FED UP!!!

[Subject line renamed for clarity by moderator. Was: "Support USELESS!"]

Views

5.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 01, 2019 Aug 01, 2019

Hi Kieranm,

Getting an error "Newer version already installed" while installing Adobe Reader DC, is an known issue. The error is shown due to a missing update for Universal C Runtime in Windows. You can install the update using one of the following ways given in the help article here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Thanks,

Akanchha

Likes

Translate

Translate
LEGEND ,
Jun 13, 2019 Jun 13, 2019

Copy link to clipboard

Copied

Outside of the forums, there is no support for the free Reader.

Try this:

Remove any traces of Reader with this tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Go here and download the proper version of your OS and install: Adobe - Adobe Acrobat Reader DC Distribution

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 13, 2019 Jun 13, 2019

Copy link to clipboard

Copied

Tried both, still says a higher version is installed when there is no version installed at all?!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

Hi Kieranm,

Getting an error "Newer version already installed" while installing Adobe Reader DC, is an known issue. The error is shown due to a missing update for Universal C Runtime in Windows. You can install the update using one of the following ways given in the help article here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Thanks,

Akanchha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 23, 2019 Dec 23, 2019

Copy link to clipboard

Copied

There is no update for Windows 10. Have the same issue and there is no C listed for Windows 10.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 27, 2021 Dec 27, 2021

Copy link to clipboard

Copied

I have Windows 10, what do I download?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

Copy link to clipboard

Copied

Hi Bjc,

 

Thank you for reaching out and sorry about the trouble.

 

If you are experiencing the issue in installing Acrobat Reader DC, please refer to the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-packa.....

Check if that helps.

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 11, 2022 Feb 11, 2022

Copy link to clipboard

Copied

LATEST

Which version do we download from that weblink? I am running WIndows 10. The newest version shown on there is Windows 8.1. Please advise. Would really like to get Adobe Acrobat Reader DC reinstalled. Just keeps saying "There is a newer version already installed"--and there isn't. Have also ran the Adobe Acrobat cleaner tool. That did not help. Trudging along with Foxit PDF reader for now. Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines