Error: not enough data for an image

[Marcus22688169cb9l]

Hello, since the last version of Adobe Acrobat Reader 2024.002.20759 we have the same problem as back then with the update 2021.011.20039. Documents scanned in color with JPEG2000 can no longer be opened with Adobe Reader. Error: not enough data for an image.

The documents can be opened with MS Edge

 [moderator corrected html formatting errors]

[Abambo]

Do you have an example file to show?

[Marcus22688169cb9l]

Yes, I have. I'm currently talking to a support employee and am waiting for feedback.

[Abambo]

So you do not need currently support in this forum. Thanks for the feedback.

[bhawnaarora]

Hi @Marcus22688169cb9l 

Thanks for raising this issue.

We understand your concern, and this issue will be prioritized for fixing in future release by Engineering team

We will update once this is resolved.

Regards,

Bhawna.

[Marcus22688169cb9l]

Hello
For information Feedback from Adobe:

My name is R.H. and I have taken over this case from my colleagues. I can reproduce the problem here with their files and have created a new bug for this. The new bug number is ADC-4466452, unfortunately I cannot say when we will have a fix for this. I will get back to you as soon as my colleagues in the engineering team have given me initial feedback on this.