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Error opening a document

New Here ,
Apr 26, 2023 Apr 26, 2023

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I downloaded a PDF file from a website and tried to open it with Acrobat Reader and tried to open it with Acrobat Reader, but I'm getting an error message that says 'There was an error opening this document. The file is damaged and could not be repaired.' Has anyone else had this issue? Is there a way to fix it and access the coupon?

 

TOPICS
Crash or freeze , General troubleshooting , PDF and browsers , View PDF , Windows

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @Praneeth295980994zca,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

Would you mind sharing a few pieces of information fo further investigation:

1. The application version of Acrobat Reader you are using (go to Help-> About Acrobat Reader DC);

2. A screenshot of the error you see;

3. The sample file to test.

 

Look forward to hearing from you.

 

-Souvik

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