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Error opening PDF files in OneDrive

New Here ,
Jun 06, 2023 Jun 06, 2023

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Hello,

 

I have pdf files uploded to OneDrive with the help of Power Automate. I am having troube to open the files as it gives error while previewing. 
Error is below

"Hmm... looks like this file doesn't have a preview we can show you"


Thanks for support

TOPICS
General troubleshooting , PDF forms , Windows

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Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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Hi @Prestigey 

 

Are you previewing the files in OneDrive directly or accessing your Onedrive account from within the Acrobat desktop app?

For the first case, you need to get in touch with MS Support as it seems to be a known issue https://answers.microsoft.com/en-us/msoffice/forum/all/hmm-looks-like-this-file-doesnt-have-a-previe... 

For the second case, 

Which PDF viewer app do you use to access .pdf files? 

Do you receive this error "looks like this file doesn't have a preview we can show you" when opening any specific file from one drive or all the files from OneDrive?

Can you see the Thumbnail Preview of other PDFs in the Acrobat/Reader app? Can you share any of the sample PDFs?

 

Thanks,

Akanchha 

 

 

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