I have a website that displays a PDF embedded in a page. The PDF is opened by the adobe reader addon in the user's Internet Explorer. The form has a submit button which submits the form in FDF format to the website via a relative path.
Most users are able to use this form without issue. About 10% of users, however, get an "Error opening URL to submit this form" error message when trying to submit. When receiving an error, the webserver does not log any incoming requests, so I don't believe the form is even attempting to access the site - but I could be wrong there.
I have tried hard-coding a URL into the submit button, changing the format of the submitted data, submitting the form from my desktop using Adobe Pro... but nothing has worked so far.
I have re-created the issue using IE9 (9.0.61) on Win 7 using the Adobe PDF Reader addon version 11.0.14.16, and I was able to successfully submit the same form with no error using IE10 (10.0.35) on Win 7 using the Adobe PDF Reader addon version 11.0.20.17 - but my users have various IE/Reader versions, and this is not consistent.
Basically, I need to know how to troubleshoot this error in order to determine the problem and possibly edit the form itself. The only answer for this issue on these forums so far is "talk to the form's author" ...but I'm the only one with the access to update/modify the form.
Thanks
AdChoices