Error sending mail from acrobat reader DC

New Here ,
Feb 16, 2021 Feb 16, 2021

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Hello, I have a windows 2016 terminal server with last version of adobe reader dc 21.001.20138.29261

When I click on the send mail button in the upper right side of the reader, and tell that use my default mail program (outlook 2016) and send as attach, it shows me an error "error sending mail" 

Any clues how to solve it?

 

 
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General troubleshooting

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hey Jose!

 

Sorry for the delay in response.

 

Please ensure that the application is updated to the latest version. In the application, go to Help > Check for updates.

You may also refer to the following help page to check the latest version available for the application: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

 

If the issue still occurs, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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