Error:There was an error opening this document.

[nebila81412473]

Hello

There was an error opening this document. There was a problem reading this document (57)

[MeenakshiNegi]

Hi nebila81412473,

Could you please elaborate the issue.

Do you get this error message when you try to open the PDF in the attachment?

Are you experiencing this with some particular document?

Could you please let us know the dot version of Adobe application and the OS version installed on your system.

Regards,

Meenakshi

[kylec17039873]

same issue on Windows 10 and with Acrobat Reader DC 2017.009.20044

The same file can be opened with my acrobat Pro ver 8.  The AR DC cannot seem to open any password protected file

[cadbury]

Hello kylec17039873,

First I hope you are providing the correct password for the files that you are trying to open.

Secondly, have you put any specific setting through Preferences in Acrobat.

Please share with us any test file so that we can identify the cause at our end. Also, send us the screenshot of the error message.

Please mail the file to email id:[Moderator Personal information removed: use private messaging How Do I Send Private Message  ]

Thanks and regards,

Chandrima

[Merlingg]

Hi Chandrima "cadbury"

There is no follow up in this post. So, I assume that nothing was sent to you and no solution provided.
I have the same problem, like many others in the Adobe Community, and would be very grateful for help. I am from Switzerland and so my error message is in German and a corrupt PDF file is attached, hope it helps:

Hope you are still available and will revert to this post!
Kind regards

[S S.]

Hi @Merlingg,

Sorry for the trouble with opening the files.

Please try repairing the installation once by Help-> Repair Installation.

Also, is the error specific to the shared file or all the documents you are trying to open?

I will try to reproduce the issue on my end and get back to you with the findings as soon as possible.

Best,

Souvik.