Error uninstalltion of the update package is not supported

New Here ,
Dec 16, 2016 Dec 16, 2016

Copy link to clipboard

Copied

Since a few weeks I get following message during the update of Adobe Reader DC:

"Die Deinstallation des Updatepakets wird nicht unterstützt" (The uninstallation of the update package is not supported)

The same message I get during automatic update, manual update, deinstallation of the reader and also during a new installation.

Views

5.8K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Nov 27, 2019 Nov 27, 2019
Adobe Employee ,
Dec 19, 2016 Dec 19, 2016

Copy link to clipboard

Copied

Hi klausm35324169,

Assuming you are on Windows Operating System, could you please try removing Reader using Cleaner tool and see if that resolves the issue.

1- Download and run Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Restart the computer.

3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 19, 2016 Dec 19, 2016

Copy link to clipboard

Copied

Hi

The Cleaner Tool seamed to work properly.

After restart of the computer I tried to install the Acrobat Reader DC.

Just after extracting the files I got the message from Windows Installer: The deinstallation of the patch package is not supported.

Now I do not have any reader anymore on my computer!!!

Regards

Klaus

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 09, 2017 Feb 09, 2017

Copy link to clipboard

Copied

Hi klausm35324169,

Sorry for the delayed response.

Could you please try method#1 given in the link below and see if that resolves the issue:

Unable to uninstall Adobe Reader 10.1.3. Error - The patch package - Microsoft Community

Then, download and install Reader DC from here:

Adobe - Adobe Acrobat Reader DC Distribution

Download and install the patch for Reader from here:

ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1502320056/

Thank You,

Shivam

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 27, 2019 Nov 27, 2019

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

LATEST

this link fixed it for me when the acrobat tool wasnt. thanks

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines