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Error when downloading export in Adcrobat reader-app. (PDF -> PNG)

New Here ,
Aug 23, 2022 Aug 23, 2022

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I have an error when I want to download my export in Adcrobat reader-app. By example to export a pdf tot Png. He gives a error when I click on 'Save my export'. The app gives then the announcement that there went something wrong with the download of the file(s). The internet connection is perfect and i intalled the lates versions op de Acrobat reader. How can I fix this?

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Edit and convert PDFs

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Adobe Employee ,
Aug 23, 2022 Aug 23, 2022

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Hello,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader.

 

Do you experience this issue with all the files? The location of the file could play a role in this.

 

I tried converting a PDF file to PNG at my end, and it worked. Also, I saved a copy of the file on my local storage to eliminate any chances of permission issues. 

 

Also, I suggest you check if the file is not restricted to editing or modifications, which may hinder the process.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Nov 18, 2022 Nov 18, 2022

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I had a similar issue when downloading the PDF of  http://cityliveanex.com/

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Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

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Hi @brooke27093792s15x,

 

Sorry for your experience. 

 

Would you mind sharing a screen recording of the workflow you are following for a better understanding and assistance?

 

While you do so, I suggest you also check the file permissions of your device and check if file access is allowed.

 

-Souvik

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