export shows symbols (squares) not words or numbers

Report · Nov 21, 2017

As a Translator I often export a document into Word so that I can translate by typing over the source document.

This is helpful especially when dealing with things like Profit and Loss statements and bank statements where I don't really want to retype columns of numbers.

Suddenly my export is giving me rows and columns of squares  instead of the text or the numbers.

Help!

I have 20 documents to translate and I've already tried a re-start and also re-downloading.

I don't have a scanner while on vacation or I'd try printing the source documents and re-scanning them in.

Any ideas on how to resolve this?

@ !

Report · Nov 21, 2017

Hi,

Sorry for the inconvenience caused to you. Can you please try using the online service https://cloud.acrobat.com/exportpdf and let us know the results?

Also, can you please share a sample file which is causing issues?

Regards,

Poorvi

Report · Nov 23, 2017

Tried using your online option. Same problem with the little squares.

I've been using your software export program for about a year and this is

the first time I've had this issue.

Could it be an update issue?

Note: I'm using the SPANISH version as the source is in Spanish.

ALL of the documents in a series 20 are due to be translated into English

by next week are giving me the same problems.

Please respect the privacy of my client.

Thank you.

Linda Dunlap

FL CI 11-00173 SPA

305 710 5021

On Wed, Nov 22, 2017 at 12:01 AM, poorvis73476607 <forums_noreply@adobe.com>