Facing Problem with the Text field in adobe reader

[MohitS07]

I have filled the form in adobe reader dc but when i try to scroll the text field i cann't see my whole answer the scroll bar is going down even the curser but i am unable to see the text.

I have reinstall the software number of times and also try to change the preference but nothing work for me.

Could anyone help me with this problem.

thanks 

[Amal.]

Hi Mohit

Hope you are doing well and sorry for the trouble. As described you are unable to scroll the text down and read the paragraph in the text field.

- Is this a behaviour with a particular PDF file or with all the PDFs ? Please try with a different PDF file and check.

- What is the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20149 installed. Go to Help > Check for Updates and reboot the computer once.

Try to repair the installation (Win Only) and see if that works. Go to Help > Repair Installation

You may also try to turn of the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risks.

Also please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

Regards

Amal

[MohitS07]

Hi Amal 

How are you! Hope you are doing well 

Thanks for your reply, but sorry I have tried all the solutions you mentioned but the problem is still there.

It is in all the PDFs but i try to update my adobe acrobat reader dc ( 64- bit) from version 2021.001.20145 to 21.01.20149 but i coundn't Found that. 

So, Could you please suggest me any other solution

Thanks

Mohit

[Amal.]

Hi there

Please try to install the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once.

Also, please try to use the application in a new test user profile with full admin rights or root account in Mac as described earlier.

Regards

Amal

[MohitS07]

Sorry Sir Didn't work try to install the 20149 patch file but that is for 32 bit and i am using 64 bit window it shows an error and then i try to install the 20145 patch file for 64bit i take few seconds to copy the files and after that reboot the system but it also didn't work.

thanks for the help

Regards 

Mohit

[MohitS07 · Accepted solution]

Hi Amal,

This is Mohit, Thanks for your Support And time my problem has been resolved. I Somehow try to install the Adobe acrobat reader DC (32 bit ) which don't have any problem of scroll the text. I thibk the 64bit Software is having some bug regarding the text feild. 

Thanks for your time and support

Regards 

Mohit